Claims/Return Submission
Nobody loves to file a claim. At Simply Cabinetry, we have made it as simple as possible.
Before you make another move, take a moment to understand what will help your claim
get resolved as quickly and painlessly as possible.
How to File a Claim with Simply Cabinetry
Step 1: Identify any Issues
Simply refusing a shipment when you see that a box is damaged may actually increase the time it takes to resolve the issue. We recommend that you receive the shipment and assess it carefully curbside. Then identify all damages and missing items/parts. List all damages and missing items on the shipping document and take photos of the pallet after it is unloaded from the truck.
Step 2: Document Issues
After your shipment is moved indoors and you’ve identified any issues, carefully document damages by taking photos. Take pictures of the full item along with a close-up of the damaged area. Our customer service department needs to be able to identify the part. Without being able to tell the part that is damaged, there will be delays in your claims process.
Step 3: Fill Out the Claims Form
There are a variety of ways to access claim forms.
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Send us an email to: service@simplycabinetry.ca.
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Access the claims form on our website. (see below)
Step 4: Submit Your Claim
Once you’ve entered all damaged items, missing parts, photos, descriptions, etc. all you have to do is click the submit button. You’ll receive an email that we have your claim. Then we’ll begin processing it.
A claims agent will review your claim and reach out to you for any additional information needed. Once your claim has been approved, you’ll receive an email with the claim order number.
You will receive additional emails updating you about your claim. The final email will contain tracking information.